Dispatch/Service Coordinator - Des Moines, IA

The Service Dispatcher/Coordinator will provide support for Bratney Companies' Service department. This is a support position; providing assistance to Service Manager and Technicians who service and maintain industrial equipment the grain, feed, seed, nut, food, and specialty commodity industries. The primary focus of the Service Dispatcher/Coordinator will be working together with entire Service team to ensure a seamless customer experience.

Primary Responsibilities

• ·         Outfit technicians with parts, tools, etc. needed to perform service calls. ·         Schedule and coordinate service calls with customers and service technicians. ·         Coordinate and communicate services performed with customers. ·         Handle customer’s incoming calls and provide assistance with issues through team collaboration. ·         Assist with quoting to customers. ·         Review and enter technician timesheets and expense reports to company ERP system. ·         Update and maintain company’s service ticketing software. ·         Prepare service calls for billing as well as handle assistance with invoice collections. ·         Maintain a focus on quality internal and external customer service and team collaboration.

Knowledge/Abilities/Skills

• Must be organized and detail-oriented to ensure all requests are handled in a timely manner.
• Communicate effectively with a wide variety of customers and be an effective problem solver.
• An ability to multi-task is essential; must stay efficient and on-task despite distractions.
• Embrace Bratney's values and incorporate throughout all sales activities.
• Skillfully create, maintain, and develop positive customer relationships.
• Work effectively with Service & Sales teams to ensure a seamless experience for our customers.
• Flexibility and willingness to assist the team with any challenges they face.
• Outstanding time management and project management skills (self-motivated, organized, and efficient).
• Excellent listening and problem-solving skills.
• Ability to maintain highest levels of professionalism and skill when dealing with high-pressure customer issues.
• Coachable spirit that seeks and embraces constructive feedback.
• A willingness to learn our business and educate themselves on technical aspects of our equipment lines.
• An interest in developing systems & processes that help the team be more efficient.
  
  

 

Education / Experience

• Prior experience in an administrative, accounting, service, or sales support role.
• Skilled in the use of basic computer software and web/mobile applications to accomplish daily tasks.
• College degree or equivalent industry experience is preferred.
• Experience in the seed, grain, or food industry, or other agriculture-related experience is preferred but not required.

 

Other Requirements

• Pre-employment drug and alcohol screening.
• Background screening including previous employment, education, and criminal history.
• Occasionally required to climb up/down ladders.
• Occasionally required to lift items up to 45 lbs.
• Occasionally required to balance, stoop, kneel, crouch, or crawl.