Inside Sales Specialist

The Inside Sales Specialist will provide sales support for Bratney’s equipment division and various related services. This is a sales support position; providing assistance to Sales Managers, equipment teams, and customers who operate processing facilities primarily in the grain, feed, seed, nut, food, and specialty commodity industries.  This role ensures a seamless experience for both internal and external customers by providing professional, timely, and accurate communication related to Cimbria after-sales support.

Primary Responsibilities

•  Enter equipment, spare parts, and screen orders into ERP software (Great Plains).
• Prepare and issue equipment order confirmations.
• Develop equipment and parts quotations.
• Maintain an adequate supply of Cimbria marketing and product literature.
• Complete quality control checklists for outbound shipments.
• Respond to incoming calls related to parts and equipment inquiries, directing them to the appropriate team members as needed.
• Support freight logistics for both inbound and outbound equipment shipments.
• Assist with travel arrangements when required.
• Provide support across various company functions as needed.
• Assist with preparation of international shipping documentation.
• Support the maintenance of price books. 
• Be flexible when necessary; willing to assist Operations, Billing, Service, Logistics, and Administrative teams when needs arise.
• Maintain a focus on quality customer service to preserve and strengthen customer relationships.
• May answer main Bratney phone line and direct calls to appropriate parties.
• May code timecards, assist with inventory, make travel arrangements, and other administrative tasks.

 

Knowledge/Abilities/Skills

• Must be organized and detail-oriented to ensure all requests are handled in a timely manner.
• Communicate effectively with a wide variety of customers and be an effective problem solver.
• An ability to multi-task is essential; must stay efficient and on-task despite distractions.
• Embrace Bratney's values and incorporate throughout all activities.
• Skillfully create, maintain, and develop positive relationships.
• Work effectively with Service & Sales teams to ensure a seamless experience for our customers.
• Flexibility and willingness to assist the team with any challenges they face.
• Outstanding time management and project management skills (self-motivated, organized, and efficient).
• Excellent listening and problem-solving skills.
• Ability to maintain highest levels of professionalism.
• Coachable spirit that seeks and embraces constructive feedback.
• A willingness to learn our business and educate themselves on technical aspects of our equipment lines.
• An interest in developing systems & processes that improve efficiency.
  
  

 

Education / Experience

• Prior experience in an administrative, accounting, service, or sales support role is preferred.
• Skilled in the use of basic computer software and web/mobile applications to accomplish daily tasks.
• College degree or equivalent industry experience is preferred.
• Experience in the seed, grain, or food industry, or other agriculture-related experience is preferred but not required.

 

Other Requirements

• Pre-employment drug and alcohol screening and random pool.
• Background screening including previous employment, education, and criminal history.
• Occasionally required to climb up/down ladders.
• Occasionally required to lift items up to 45 lbs.
• Occasionally required to balance, stoop, kneel, crouch, or crawl.