Inside Sales Specialist

The Inside Sales Specialist will provide sales and service support for Bratney’s equipment division and various related services. This is a sales support position; providing assistance to Sales Managers, equipment teams, and customers who operate processing facilities primarily in the grain, feed, seed, nut, food, and specialty commodity industries. Responsible for preparing quotations, maintaining pricing, & ensuring clear and organized communication throughout the sales process. The primary focus of an Inside Sales Specialist will be working together with the sales team to ensure a seamless customer experience.

Primary Responsibilities

• Assist with preparation of customer quotations and ensure all details are accurate.
• Enter and track orders for both proprietary & 3rd party packaging equipment.
• Prepare, review, & verify accuracy of order confirmation documents; ensure customer acknowledges accuracy.
• Maintain pricing information for proprietary equipment and solicit quotes for 3rd-party equipment as necessary.
• Organize & facilitate regular meetings during sales fulfillment process.
• Create & maintain project status & final margin reports for packaging division.
• Organize & maintain all pertinent project information within the company servers.
• Demonstrate knowledge of products to help ensure accuracy of information that is communicated.
• Field customer requests when necessary; provide assistance with issues where possible and/or bring in Sales or Service Managers where appropriate to ensure an industry-leading customer experience.
• Maintain & manage information for packaging prospects and projects in HubSpot CRM system.
• Organize & help produce training resources to enhance Sales Managers’ knowledge of products.
• Receive and code invoices within company financial software.
• Be flexible when necessary; willing to assist Operations, Billing, Service, Logistics, and Administrative teams when needs arise.
• Maintain a focus on quality customer service to preserve and strengthen customer relationships.
• May answer main Bratney phone line and direct calls to appropriate parties.
• May code timecards, assist with inventory, make travel arrangements, and other administrative tasks.

 

Knowledge/Abilities/Skills

• Must be organized and detail-oriented to ensure all requests are handled in a timely manner.
• Communicate effectively with a wide variety of customers and be an effective problem solver.
• An ability to multi-task is essential; must stay efficient and on-task despite distractions.
• Embrace Bratney's values and incorporate throughout all sales activities.
• Skillfully create, maintain, and develop positive customer relationships.
• Work effectively with Service & Sales teams to ensure a seamless experience for our customers.
• Flexibility and willingness to assist the team with any challenges they face.
• Outstanding time management and project management skills (self-motivated, organized, and efficient).
• Excellent listening and problem-solving skills.
• Ability to maintain highest levels of professionalism and skill when dealing with high-pressure customer issues.
• Coachable spirit that seeks and embraces constructive feedback.
• A willingness to learn our business and educate themselves on technical aspects of our equipment lines.
• An interest in developing systems & processes that help the team be more efficient.
  
  

 

Education / Experience

• Prior experience in an administrative, accounting, service, or sales support role is preferred.
• Skilled in the use of basic computer software and web/mobile applications to accomplish daily tasks.
• College degree or equivalent industry experience is preferred.
• Experience in the seed, grain, or food industry, or other agriculture-related experience is preferred but not required.

 

Other Requirements

• Pre-employment drug and alcohol screening and random pool.
• Background screening including previous employment, education, and criminal history.
• Occasionally required to climb up/down ladders.
• Occasionally required to lift items up to 45 lbs.
• Occasionally required to balance, stoop, kneel, crouch, or crawl.